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THE BUZZ.

BE IN THE PEOPLE BUSINESS

5/22/2020

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“We are not in the coffee business serving people, but in the people business serving coffee.” -Howard Schultz, Founder and CEO of Starbucks

Owning a business has huge rewards and advantages, if you’re making money. If not…well, I probably don’t have to go into all that. But how do you ensure that you will make money? That is the goal, right? Yes, money is great and we all need it to survive. But what if I told you that if you stop focusing on money and start focusing on people, the money will come?!

Did you know that Satisfied customers will do business with you again and even tell others about you. I don’t need to quote statistics because you’ve probably already experienced that. I will however give you my favorite statistic:

“A 2% increase in customer retention has the same effect as decreasing costs by 10%” -Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy.​
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​So what can you do right now that will make the biggest impact on your business? Put the spreadsheet away and look at your guest, take time to dig into your surveys that maybe you haven’t really dove into, mentor your people and listen. Open your ears and let them speak, if you don’t take the time to listen you will never grown. Don’t just listen to your customers but listen to your people too. They work on the front lines and get to experience all of it, so they most-likely have something to say that is worth listening to. We have to see business for what it is and what it has become. We have to provide a service that sets us apart from all of the competition, because if you don’t….the guy or gal down the street might.

“33% of Americans say they’ll consider switching companies after just a single instance of poor service.” -American Express

33%….from one bad experience?! They will just leave and not come back….Let that sink in. That is a huge opportunity for companies that don’t put customer satisfaction at the front of their business model.
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“Do what you do so well that they will want to see it again and bring their friends.” -Walt Disney
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    Meet The Authors!

    ​Social Marketing gurus, travel connoisseurs and business insiders all in one place!

    Chad and Melissa thought up C&M in 2017, trying to figure out how they could escape the 9-5 life and live every second to the fullest!

    It took a whole year to launch the marketing site, because quite frankly...They wanted it to be perfect!

    Chad has extensive experience in developing, designing and constructing technology that we use to keep our clients on top!

    Melissa comes from the marketing/design and business development side of the fence, she uses her skills to keep things fresh for our clients!

    C&M has also developed a team of designers, content creators and social entrepreneurs to make sure we can help every client!

    We are here to help, all you have to do is ask. 

    #LoveTheNoes

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    Read MORE

    NEVER FORGET
    Retail life during covid-19
    TIME TO REBUILD
    What Causes You To Tick?
    Selling Online
    CASHLESS SOCIETY
    VIRTUAL BILLBOARD
    TALENT CONNECT
    BE SUCCESSFUL IN BUSINESS
    WORK FROM HOME
    JOB INTERVIEW
    FREE BUSINESS LISTING
    The New Normal
    COVID-19
    MOTIVATION
    PEOPLE BUSINESS
    Social Platforms
    Kim Kardashian
    Goals
    BRANDING ONLINE
    List Of Popular Social Platforms
    SOCIAL MEDIA
    Engagement on Social
    Google Docs
    Facebook Video Cover
    Memorial Day
    YOU HAVE TO ASK!
    SAMPLE SURVEY
    SOCIAL SURVEY
C&M ONLINE
MARKETPLACE
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TERMS OF SERVICE
PRIVACY POLICY
REFUND POLICY
CMU
SOCIAL CONNECT
JOIN OUR TEAM
Photos used under Creative Commons from wwward0, mikecohen1872, perzonseo, emiliokuffer, focusonmore.com, shixart1985, micadew, mripp, shanghaijim2, Andrea Critti, microbizmag
  • Home
  • About
    • Privacy Policy
  • ONLINE
    • BUSINESS
    • Travel Explore Capture
    • CANOE
    • Beauty Vibes >
      • MUA Missy Noe
    • TALENT CONNECT >
      • COVER MODEL SEARCH
    • FAMILY HUB
    • Captured By C&M
  • Connect
  • CLIENT LOGIN
    • C&M University
    • BECOME YOUR BRAND!
    • Ambassador Program
    • Virtual Billboard
    • Affiliate Marketing
    • Fiverr