I want to take a minute and talk about something that I came across on the wonderful world of Facebook the other day. While scrolling through my newsfeed I stumbled upon a sponsored ad "Now Hiring Contact Tracers".
My first thought....
What the heck is a Contact Tracer???
So curiosity hit and I clicked on the link (I honestly couldn't help it).
By definition a Contact Tracer is someone who performs contact tracing which is part of the process of supporting patients and warning contacts of exposure in order to stop chains of transmission. Also known as a Case Investigator, Containment Advisor or Public Health Investigator.
Now according to the CDC the definition is a little different:
The ad even pointed you towards a link to take a free online course from John Hopkins University in order to apply as a Contact Tracer.
So.....I may have went ahead and took the course....I really just wanted to see what it was all about.
After completing the course, I wanted to do a little more research....
Basically as a Contact Tracer you will be calling patients that are currently diagnosed with COVID-19 and asking them questions like....
You get the point.
Once you gather as much information as possible that information goes into a database for other Contact Tracers to call and ask questions like....
The point of contact tracing is to make sure people who have been sick are staying home and people who have been around sick people, are informed.
In the 1980's Contact Tracing was a program implemented by the CDC to help slow the spread of HIV. HIV contact tracing, also sometimes called HIV partner notification, is the practice of identifying, locating and informing someone that a partner has been diagnosed with HIV.
I also found out during my research that several states are now searching for COVID-19 Contact Tracers and not just that...
They are paying people upwards of $45.00/Hour to make these phone calls!!
Overall in order to snatch up one of these high paying gigs you need to make sure you can handle that position. Remember you will be telling people they could possibly have COVID-19 and you'll be calling diagnosed patients and begging for contacts.
This job would probably be best for an empathetic listener with strong organizational skills.
Now regardless of how you feel about COVID-19 or your political views, I know many of our clients are looking for remote jobs. I hope this helps someone!
Stay safe out there!
#COVID19 #ContactTracing #JobMarket
I know a ton of people are out of work right now!
Things are starting to open up and the job market is forever going to be changing.
Now is the time to prepare for your new job interview and we have the top 5 questions you need to ask your potential employer during your interview.
We know...usually the employer is asking the questions...but you know that brief moment at the end when they turn the table and ask "do you have any questions for me?", this is your time to shine!
First you probably already stand out to this employer or why else would they be interviewing you?!
So let's look at 5 questions you can ask to stand out and show off your rock star capabilities.
Goodluck on your next interview, you're going to be fantastic!
I know things are tough right now, maybe you're working from home, maybe you have lost your job or maybe you've decided to side hustle it....until things go back to "Normal". Either way here at C&M Social Marketing we want you to know we are here for you! We are creating a database for anyone that wants to shop small or shop from home.
Stay safe, stay healthy and shop small!
We've all heard about "The New Normal"....
The phrase is sweeping the country and even the world right now.
But what does this New Normal look like for business?
What does it mean for Customer Service?
It looks a lot like the worst #customer #service experience you've ever seen.
I'm going to give you an example:
Recently I ordered a pizza from the well known Papa Johns, it was late, I didn't want to cook and I love pizza! I jumped on the app to begin my delivery order and I get a message that reads:
"All app and online orders use No Contact Delivery. To opt out or use cash, uncheck "Leave order at my door" and please remember to tip when checking out."
Now, Papa Johns is not the only business going in this direction. Recently when I went to Target, the girl that was checking me out, wearing a mask, said not one word to me or anyone else while I was waiting in line. She waved her hand in the air to let me know it was safe to move towards her. After checking me out she handed me the receipt and I was on my way.
How can we still have complete customer satisfaction if we are scared to speak with each other or even interact?
In order to have complete customer satisfaction in any industry we have to follow four simple rules:
So how do we do this in the middle of a world wide #pandemic?
How do we stay safe and still provide customer satisfaction?
It's simple really...
Instead of conforming to "The New Normal"....Be "The New Exceptional"!
The New Normal isn't working and when the smoke clears, people will remember how you treated them during this Pandemic. So be the brand you've always strived to be and don't shy away from that. We are all in this together and if we don't make these changes now, I'm afraid we are heading towards a world we don't want to see.
This Survey is now closed, see results below
In this social experiment we wanted to see what a true reflection of current opinions are in the United States. This was a simple 9 question survey about the 3 main topics trending in the media. See results below.
The key to becoming a successful social media user is in the engagement. With an ultra-smart algorithm and tons of creative brands competing for people’s attention, it’s harder than ever to increase Social Media engagement.
What is Engagement?
Engagement is when someone takes an action on your platform. For example; Likes, Clicks, Comments, Shares and Tags are all forms of engagement. Engagement is what keeps your page, ad or post in the news feed the longest.
Why is Engagement so important?
This is what is going to separate your page from the rest. Picture this: There are over 60 million active business pages on Facebook alone. So if your brand/company page is competing to stay relevant and in the news feed. You have to worry about your engagement with every single post you make.
What can you do right now to boost your pages engagement?
Wondering what to ask in your survey?
Here are few sample questions that should help get the conversations going.
Team Members (Engagement Questions):
Management (Engagement Questions):
Customer (Service Questions):
Customer (Product Questions):
Community (Change Questions):
Of course these are just examples, please feel free to use them. If you want to see how to create your own Survey check out my blog here!
I think we all can agree that surveys are extremely important in any business model.
If you don't ask...you'll never know!
Asking questions to your team, customers and even the community will help you as a business owner determine your strengths, weakness' and possibly resolve any small issues before they become big issues.
Businesses and researchers across all industries conduct surveys to uncover answers to specific, important questions.
When structuring your survey questions, consider the following:
I know what you're thinking...
In this high-tech era of analytics, the idea of a customer survey sounds almost quaint.
However, with all the technology available that allows marketing and research companies to find out exactly what customers want, sometimes it’s still best to go straight to the source and ask them yourself.
Knowing what the customer wants is a necessity of business. Getting that information is required to fully understand where a business should focus its energy.
Wondering what to ask?
Read my list here: "Sample Survey Questions".
If you want to start creating your own surveys, I recommend using SurveyMonkey.com.
Check out my latest video "How to use Survey Monkey".
Here is a run down of what Social Media Platforms are available to your business, absolutely free and worth the time to set up.
If you have any questions on the platforms listed let me know, it's definitely worth the time to have your Social Network Specialist set these up for your business.
Today we are focusing on Facebook video covers.
I use a FREE program called Canva to create my cover pages.
What is a Facebook cover?
A Facebook cover is the long image that sits to the right of your profile picture.
How do you update that image?
On the top left corner of the image space, select the camera icon to upload a new image or video.
You can watch my latest video to see just how to use this awesome program! Enjoy!
#Facebook #Marketing #Canva #Design
Meet The Authors!
Social Marketing gurus, travel connoisseurs and business insiders all in one place!